Yes. We hold the privacy of survivors at high regard. All team members and volunteers are required to sign a Confidentiality Policy. We do not use real names or photos of survivors in our public communications. All clients are assigned a number for their case management portfolio.

Yes. We believe that collaboration is the key to providing the best support for victims in their healing journey. We have signed MOU’s (Memorandum of Understanding) with numerous organizations. We also offer clients the opportunity to sign an ROI (Release of Information) agreement which allows us to work cooperatively with the agencies they request.  

Our staff and volunteers are caring community members working in a setting with individuals who have experienced trauma. Knowing this, it is important that we offer a safe physical working environment, support from other team members when working with clients, on-going training in trauma-informed services, input concerning protocol and procedures, and encourage mental health days and self care.